PLM Group´s On-Line support, telephone support, full upgrades, new versions, special releases, add-on features, webinars, exclusive video recordings, seminars and customer events are all designed for our Subscription Customers to help you improve your performance and productivity, keeping you competitive in your field.

Having access to expert advice and assistance from a fully certified support engineer during a project can mean the difference between success and failure. A support subscription can also be considered an investment in training to increase productivity and provide continual employee development. We offer three levels of support agreements:

User Support Agreement

• Covers delivery of all new major releases, and ensures continuous improvement of productivity and compatibility. You are also ensured compatibility with future versions of operating systems and exchange of data between CAD systems.
• Access to experts: We provide access to user support in PLM Group´s support centers offering support by SolidWorks Certified Professionals in seven languages. Online support access 24/7.
• Access to SolidWorks Customer Portal. From here new software versions and service packs can be downloaded and installed and a huge knowledge database available to help solve problems.

Administrator Support Agreement

• Special support for CAD managers. We give the company CAD Administrator access to support beyond the normal user support.
• The company can reduce costs associated with administrative tasks, which would typically result in more consultant costs.
• Administrator Support agreement is aimed at companies who wish to install and maintain their installation by themselves, but sometimes have a need for expert assistance, support with updates and the daily operation of the installation. Agreement may be signed in addition to a User support agreement.

PLM Group Administration Agreement

PLM Group offers a full service agreement covering the ongoing operation and maintenance of the installation being handled by PLM Group. This ensures, that the SolidWorks solution is continuously maintained and upgraded without the company having to devote significant internal resources to do this job.  PLM Group Administration Agreement may be added as an addendum to a PLM Group Update and end-user support agreement.